Privacy Policy

NineFold (operated by Progmatiq v.l. Bruno Čukić, hereinafter "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or marketing communications
• Request a quote or consultation
• Engage our services

This information may include:

• Name
• Email address
• Phone number
• Company name
• Project details and requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill service requests
• To send you information about our services, updates, and promotional materials (with your consent)
• To improve our website and services
• To analyze website usage and optimize user experience
• To comply with legal obligations
• To prevent fraud and ensure website security

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications)
• Contract Performance: Processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality
• Legal Obligation: Processing is necessary to comply with legal requirements

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and delivering services (e.g., hosting providers, email services, analytics tools)
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

All third-party service providers are required to maintain the confidentiality and security of your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at hello@ninefold.eu. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Croatia and the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Croatian Data Protection Authority (Agencija za zaštitu osobnih podataka):